Returns & Exchanges
At Luxo Living, we want you to be completely satisfied with your home furniture purchase. If your new piece isn't the perfect fit, we offer a straightforward return process within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and submit a formal request.
Receive Authorization
Our customer care team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number and shipping instructions.
Pack with Care
Ensure the item is securely packed in its original packaging with all assembly hardware and manuals included to avoid damage during transit.
Ship and Refund
Affix the provided return label and drop the item off at a designated carrier; once inspected at our warehouse, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing